The fastest and only official way to reach the icrypex.ist team is email: info@icrypex.ist.
We read everything. Messages that flag factual errors in our guides are answered first — usually within 48 hours on business days.
What we can help with
- Corrections to any figure, screenshot or claim published on this site
- Suggestions for topics you want covered (new guides, comparisons, how-tos)
- Media and research enquiries about our published materials
- Advertising and partnership proposals (clearly labelled placements only)
What we cannot help with
Important: icrypex.ist is an independent information site. We are not ICRYPEX customer support and we have no access to exchange accounts, balances, KYC files or transactions.
- Blocked or restricted exchange accounts — contact official support via icrypex.com
- Lost passwords, 2FA resets, KYC verification issues
- Missing deposits or stuck withdrawals — only the exchange can trace these
- Investment advice of any kind — we do not provide it
Never send anyone — including us — your password, 2FA backup codes or seed phrase. A legitimate service will never ask for them.
Response times
We are a small editorial team, not a call centre. Typical response time is one to two business days. If your message concerns a factual error currently live on the site, mark the subject line with [CORRECTION] and we will prioritise it.